How To Fix CRM_CASE_PPF007 - Cause: Incorrect status profile or closing profile Customizing for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 007

• Message text: Cause: Incorrect status profile or closing profile Customizing for &1

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action that closes dependent transactions of a closed case was
executed.
However, the action could not close the dependent transaction &V1& of
the type &V3&, because the case closing profile was referencing a status
that is not part of the status profile for this transaction type. There
may be an error in the customizing settings.

How to fix this error?

In the transaction &V1& set the status manually. However, this problem
can occur again unless you change the customizing settings for the case
closing profile.
To do this, go to the IMG customizing activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for the
case closing profile &V2&. Search for the transaction type &V3& and
ensure that the status to be set is one that is available in the status
profile for this transaction type.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF007 - Cause: Incorrect status profile or closing profile Customizing for &1 ?

  The SAP error message CRM_CASE_PPF007 typically indicates an issue with the status profile or closing profile configuration in the SAP Customer Relationship Management (CRM) system. This error arises when the system encounters an incorrect or missing status profile or closing profile for a specific object, such as a case.
  Cause:
  
  Incorrect Status Profile: The status profile assigned to the case may not be correctly defined or may not exist in the system.
  Missing Closing Profile: The closing profile that is supposed to be used for the case may not be configured or may be incorrectly set up.
  Customizing Issues: There may be issues in the customizing settings for the status and closing profiles in the SAP system.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the status or closing profiles.
  
  Solution:
  
  
  Check Status Profile Configuration:
  
  Go to the customizing transaction (SPRO) and navigate to the relevant area for CRM case management.
  Verify that the status profile assigned to the case is correctly defined and active.
  Ensure that all necessary statuses are included in the profile.
  
  
  
  Check Closing Profile Configuration:
  
  Similarly, check the closing profile settings in the customizing area.
  Ensure that the closing profile is correctly assigned and that all required settings are in place.
  
  
  
  Review Customizing Settings:
  
  Ensure that the customizing settings for the status and closing profiles are correctly maintained.
  If there are any inconsistencies, correct them as needed.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access and modify the status and closing profiles.
  If needed, consult with your SAP security team to ensure proper authorizations are in place.
  
  
  
  Testing:
  
  After making the necessary changes, test the case creation or modification process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for customizing, CRMD_ORDER for managing cases, and CRMD_ORDERADM_H for viewing order administration.
  Documentation: Refer to SAP Help documentation for detailed information on configuring status and closing profiles in CRM.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.