How To Fix CRM_CASE_PPF008 - Cause: Status &1 not allowed for transaction &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 008

• Message text: Cause: Status &1 not allowed for transaction &2

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action that closes dependent transactions of a closed case was
executed.
However, this action could not close the dependent transaction &V2&
because it could not set the status to &V1& given the current status of
this transaction.

How to fix this error?

In the transaction &V2& set the status manually. You may have to set an
intermediate status before you can set the status to &V1&.
However, this problem can occur again unless you change the customizing
settings for the case closing profile. To do this, go to the IMG
activity <DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</>
for the case closing profile &V3&. Search for the transaction type &V4&
and ensure that the status to be set is available in the status profile
for this transaction type.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF008 - Cause: Status &1 not allowed for transaction &2 ?

  The SAP error message CRM_CASE_PPF008 indicates that a specific status is not allowed for a particular transaction in the context of the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to perform an action on a case or transaction that is not permitted due to its current status.
  Cause:
  The error occurs when:
  
  The status of the case or transaction does not meet the criteria defined in the system for the action you are trying to perform.
  The status transition rules or the status profile for the case type do not allow the action to be executed in the current status.
  
  Solution:
  To resolve the CRM_CASE_PPF008 error, you can take the following steps:
  
  
  Check the Current Status: Review the current status of the case or transaction that you are trying to process. You can do this by navigating to the case in the CRM system and checking its status.
  
  
  Review Status Profile: Check the status profile assigned to the case type. Ensure that the action you are trying to perform is allowed in the current status. You may need to consult with your SAP administrator or functional consultant to understand the status transitions.
  
  
  Change Status: If the action is not allowed in the current status, consider changing the status of the case to one that permits the desired action. This may involve completing certain tasks or approvals before the status can be changed.
  
  
  Consult Documentation: Refer to the SAP documentation or configuration guides related to status management in CRM. This can provide insights into how statuses are defined and managed.
  
  
  Customizing Settings: If necessary, you may need to adjust the customizing settings in the SAP system to allow for the desired status transitions. This typically requires access to the SAP Customizing Implementation Guide (IMG).
  
  
  Error Logs: Check for any additional error logs or messages that may provide more context about why the status is not allowed.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts who can provide further assistance.
  
  
  Related Information:
  
  Status Management: Understanding how status management works in SAP CRM is crucial. This includes knowing how to configure status profiles and transitions.
  Business Processes: Familiarize yourself with the business processes that are being modeled in the CRM system, as they often dictate the allowed statuses and transitions.
  User Authorizations: Ensure that you have the necessary authorizations to change statuses or perform actions on the case.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.