How To Fix CRM_CASE_PPF009 - Incorrect status customizing for transaction number &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 009

• Message text: Incorrect status customizing for transaction number &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF009 - Incorrect status customizing for transaction number & ?

  The SAP error message CRM_CASE_PPF009 indicates that there is an issue with the status customizing for a transaction number in the context of the CRM (Customer Relationship Management) module. This error typically arises when the system encounters a status that is not correctly configured or is not valid for the specific transaction type.
  Cause:
  
  Incorrect Status Configuration: The status assigned to the transaction may not be defined correctly in the system. This could be due to missing entries in the status profile or incorrect mapping of statuses to the transaction type.
  Missing Status Transition: The status transition defined in the PPF (Post Processing Framework) may not be valid for the current status of the transaction.
  Custom Development Issues: If there are custom developments or enhancements in the system, they may not be handling the status transitions correctly.
  
  Solution:
  
  
  Check Status Customizing:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the customizing settings for CRM.
  Check the status profile for the specific transaction type (e.g., case management) and ensure that all required statuses are defined and correctly configured.
  
  
  
  Review PPF Settings:
  
  Check the PPF settings related to the transaction. Ensure that the status transitions are correctly defined and that the actions associated with the statuses are valid.
  You can access PPF settings via transaction code CRMC_PPF.
  
  
  
  Validate Transaction Type:
  
  Ensure that the transaction type you are working with is correctly set up and that it has the appropriate status profile assigned to it.
  
  
  
  Check for Custom Code:
  
  If there are any custom developments or enhancements, review the code to ensure that it is correctly handling the status transitions and does not introduce any inconsistencies.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO: Access to customizing settings.
  CRMC_PPF: Access to PPF settings.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on status management in CRM and PPF configuration.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation or to reach out to SAP support for assistance.