How To Fix CRM_CASE_PPF009 - Incorrect status customizing for transaction number &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 009

• Message text: Incorrect status customizing for transaction number &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF009 - Incorrect status customizing for transaction number & ?

  The SAP error message CRM_CASE_PPF009 indicates that there is an issue with the status customizing for a transaction number in the context of the CRM (Customer Relationship Management) module. This error typically arises when the system encounters a status that is not correctly configured or is not valid for the specific transaction type.
  
  Cause:
  
  Incorrect Status Configuration: The status assigned to the transaction may not be defined correctly in the system. This could be due to missing entries in the status profile or incorrect mapping of statuses to the transaction type.
  Missing Status Transition: The status transition defined in the PPF (Post Processing Framework) may not be valid for the current status of the transaction.
  Custom Development Issues: If there are custom developments or enhancements in the system, they may not be handling the status transitions correctly.
  
  
  Solution:
  
  
  Check Status Customizing:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the customizing settings