How To Fix CRM_CASE_PPF005 - Cause: Could not read Customizing closing profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 005

• Message text: Cause: Could not read Customizing closing profile

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The PPF action &V1& that closes the dependent transactions of a closed
case was executed.
However, this action could not close the dependent transactions because
the action could not retrieve the case type and/or the case closing
profile. One of these customizing settings is missing.

How to fix this error?

Ensure that the case type and the case closing profile are defined. To
do this, check the settings in the IMG activity
<DS:SIMG.CRM_CASE_CASETYPE>Define Case Types</> for case type &V2&, and
check the settings in the IMG activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for closing
profile &V4&.
After you have verified and maintained the settings, execute this PPF
action again. To do this, go to transaction <DS:TRAN.SPPFP>SPPFP</> and
search for the PPF action definition &V1& with application key &V3&. Run
the action again. If the problem persists, report it to SAP support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE_PPF005 - Cause: Could not read Customizing closing profile ?

  The SAP error message CRM_CASE_PPF005 indicates that the system could not read the customizing closing profile for a case in the CRM (Customer Relationship Management) module. This error typically arises when there is a configuration issue related to the closing profile settings in the system.
  Cause:
  
  Missing Customizing Settings: The closing profile may not be defined in the system, or the relevant customizing settings may not have been maintained.
  Authorization Issues: The user may not have the necessary authorizations to access the closing profile.
  Data Inconsistency: There may be inconsistencies in the data related to the closing profile, such as missing entries or incorrect configurations.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to the relevant path for CRM case management and check if the closing profiles are defined correctly.
  Ensure that the closing profile you are trying to use is available and properly configured.
  
  
  
  Maintain Closing Profile:
  
  If the closing profile is missing, create a new one or adjust the existing one as needed.
  Ensure that all required fields and settings are filled out correctly.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and use the closing profile.
  Check the user roles and profiles to ensure they include the necessary permissions.
  
  
  
  Data Consistency Check:
  
  Review the data related to the closing profile for any inconsistencies or missing entries.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  Ensure that all necessary objects related to the closing profile were included in the transport request.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO: For customizing settings.
  SE11: For checking data dictionary objects.
  SE16: For browsing table entries.
  
  
  
  Tables to Check:
  
  CRMC_CLOSING_PROFILE: This table contains the closing profile definitions.
  CRMC_CASE: This table contains case-related data.
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM functional team for further investigation.