How To Fix CRM_CASE216 - Case type &1 is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 216

• Message text: Case type &1 is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE216 - Case type &1 is not allowed ?

  The SAP error message CRM_CASE216, which states "Case type &1 is not allowed," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a case with a case type that is not permitted in the current context or configuration.
  Cause:
  
  Configuration Issues: The case type specified may not be configured correctly in the system. This could be due to missing settings in the customizing (SPRO) for case management.
  Authorization Issues: The user may not have the necessary authorizations to work with the specified case type.
  Status Management: The case type may be restricted based on the status of the case or the business process being followed.
  Business Rules: There may be specific business rules or logic that restrict the use of certain case types under certain conditions.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the settings for CRM Case Management.
  Ensure that the case type in question is defined and active.
  Verify that the case type is assigned to the appropriate organizational units and that all necessary settings are in place.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to create or manage the specified case type.
  Use transaction code SU53 to analyze authorization issues after the error occurs.
  
  
  
  Examine Status and Business Rules:
  
  Review the status management settings for the case type to ensure that it is not restricted based on the current status of the case.
  Check any business rules or workflows that may be in place that could restrict the use of the case type.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help Portal or documentation specific to your version of SAP CRM for more detailed information on case types and their configurations.
  
  
  
  Testing:
  
  If changes are made to the configuration or authorizations, test the scenario again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may find it useful to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view and manage cases.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  If the problem persists after checking these areas, it may be necessary to involve your SAP Basis or functional team for further investigation.