How To Fix CRM_CASE216 - Case type &1 is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 216

• Message text: Case type &1 is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE216 - Case type &1 is not allowed ?

  The SAP error message CRM_CASE216, which states "Case type &1 is not allowed," typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a case with a case type that is not permitted in the current context or configuration.
  
  Cause:
  
  
  Configuration Issues: The case type specified may not be configured correctly in the system. This could be due to missing settings in the customizing (SPRO) for case management.
  Authorization Issues: The user may not have the necessary authorizations to work with the specified case type.
  Status Management: The case type may be restricted based on the status of the case or the business process being followed.
  Business Rules: There may be specific business rules or logic that restrict the use of certain case types under certain conditions.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO) and navigate to the settings for CRM Case Management.
  Ensure that the case