How To Fix CRM_CASE215 - Record of case type &1 does not support this object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 215

• Message text: Record of case type &1 does not support this object

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE215 - Record of case type &1 does not support this object ?

  The SAP error message CRM_CASE215 indicates that the specific case type you are trying to work with does not support the object you are attempting to process. This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with cases or service requests.
  Cause:
  
  Case Type Configuration: The case type you are using may not be configured to handle the specific object or operation you are trying to perform. This could be due to missing settings in the case type configuration.
  Object Type Restrictions: Certain case types are designed to work only with specific object types. If you are trying to associate an unsupported object type with the case, this error will occur.
  Authorization Issues: There may be authorization restrictions preventing the operation on the specified case type or object.
  Data Inconsistencies: There could be inconsistencies in the data or the way the case type is set up in the system.
  
  Solution:
  
  
  Check Case Type Configuration:
  
  Go to the configuration settings for the case type in the SAP CRM system.
  Ensure that the case type is set up to support the object you are trying to use. This may involve checking the settings in transaction CRMC_CASE_TYPE or similar configuration transactions.
  
  
  
  Review Object Type Compatibility:
  
  Verify that the object type you are trying to associate with the case is compatible with the case type. You may need to consult the documentation or configuration guides for your specific SAP version.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform actions on the specified case type and object. You may need to work with your SAP security team to verify and adjust authorizations.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Testing:
  
  If changes are made to the configuration, test the case type with the object again to ensure that the issue is resolved.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMC_CASE_TYPE, and others that may be useful for managing cases and their configurations.
  Documentation: Review SAP documentation related to CRM case management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE215 error and implement a solution to resolve it.