How To Fix CRM_CASE213 - Use the F4-help for Category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 213

• Message text: Use the F4-help for Category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE213 - Use the F4-help for Category ?

  The SAP error message CRM_CASE213 ("Use the F4-help for Category") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a case and does not select a valid category for the case. This error indicates that the system requires a specific category to be selected, and it suggests using the F4 help function to find valid options.
  Cause:
  
  Missing Category: The user has not selected a category for the case.
  Invalid Category: The category selected is not valid or does not exist in the system.
  Configuration Issues: The category might not be properly configured in the system, or the user does not have the necessary authorizations to view or select the available categories.
  
  Solution:
  
  Use F4 Help: Click on the field where the category is to be selected and press F4. This will open a list of available categories. Choose a valid category from the list.
  Check Configuration: If the F4 help does not show any categories, you may need to check the configuration settings in the SAP system:
  
  Go to the customizing settings (transaction code SPRO).
  Navigate to the CRM settings and check the configuration for case categories.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and select categories. This may involve checking user roles and permissions.
  Data Consistency: Ensure that the category data is consistent and that there are no missing entries in the relevant tables.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access case management functionalities.
  Documentation: Refer to SAP Help Portal or specific CRM documentation for detailed information on case management and category configuration.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE213 error and successfully select a valid category for your case.