How To Fix CRM_CASE214 - Object has not been linked to the case

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 214

• Message text: Object has not been linked to the case

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE214 - Object has not been linked to the case ?

  The SAP error message CRM_CASE214, which states "Object has not been linked to the case," typically occurs in the SAP Customer Relationship Management (CRM) module when you attempt to perform an action on a case that requires a specific object (like a business partner, product, or service request) to be linked to that case, but it is not.
  Cause:
  
  Missing Linkage: The object you are trying to associate with the case has not been properly linked. This could be due to a missing entry or an incomplete process.
  Incorrect Object Type: The object you are trying to link may not be of the correct type or may not be valid for the case you are working with.
  Authorization Issues: There may be authorization restrictions preventing the linking of the object to the case.
  System Configuration: The system may not be configured correctly to allow the linking of certain objects to cases.
  
  Solution:
  
  Check Object Linkage: Ensure that the object you are trying to link is indeed linked to the case. You can do this by navigating to the case details and checking the linked objects section.
  Link the Object: If the object is not linked, you can manually link it by editing the case and adding the required object (e.g., business partner, product).
  Verify Object Validity: Make sure that the object you are trying to link is valid and of the correct type for the case.
  Review Authorizations: Check if you have the necessary authorizations to link objects to cases. If not, contact your system administrator to grant the required permissions.
  Consult Configuration: If the issue persists, consult with your SAP administrator or technical team to review the system configuration and ensure that it allows for the linking of the required objects to cases.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access and manage cases.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on case management and object linking in SAP CRM.
  Support: If the issue cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.