How To Fix CRM_CASE218 - You cannot supply both "Created On" criteria; use one or the other

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 218

• Message text: You cannot supply both "Created On" criteria; use one or the other

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE218 - You cannot supply both "Created On" criteria; use one or the other ?

  The SAP error message CRM_CASE218 indicates that there is a conflict in the criteria being used for a search or report in the SAP CRM system. Specifically, it suggests that you are trying to supply both "Created On" criteria (likely a start date and an end date) in a way that is not allowed. The system expects you to use only one of these criteria at a time.
  Cause:
  The error occurs when:
  
  You have entered both a "Created On" start date and an end date in a search or filter criteria.
  The system is designed to accept only one of these criteria to avoid ambiguity in the search results.
  
  Solution:
  To resolve this error, you should:
  
  Review Your Input: Check the fields where you have entered the "Created On" criteria.
  Select One Criterion: Decide whether you want to filter by a specific start date or a specific end date, and remove the other.
  
  If you want to filter by a specific date range, you may need to adjust your approach to use a different method (e.g., using a date range filter if available).
  
  
  Test the Search Again: After making the necessary adjustments, run the search or report again to see if the error persists.
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal or your organization's SAP documentation for more details on filtering and search criteria in the CRM module.
  User Training: If you are frequently encountering this error, consider seeking additional training on how to use the search functionalities in SAP CRM effectively.
  Support: If the issue continues or if you believe it is a system error, contact your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CASE218 error and successfully execute your search or report in SAP CRM.