How To Fix CRM_CASE220 - Activity in row &1 has been deleted or archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 220

• Message text: Activity in row &1 has been deleted or archived

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_CASE220 - Activity in row &1 has been deleted or archived ?

  The SAP error message CRM_CASE220, which states "Activity in row &1 has been deleted or archived," typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or manipulate an activity that has either been deleted or archived in the system. This can happen in various scenarios, such as when working with cases, activities, or service orders.
  Cause:
  
  Deletion of Activity: The activity you are trying to access has been deleted from the system. This could be due to user action or a batch job that cleans up old data.
  Archiving of Activity: The activity has been archived as part of a data management strategy. Archiving is a process that moves data that is no longer actively used to a separate storage area to improve system performance.
  Data Consistency Issues: There may be inconsistencies in the database, where the user interface still references an activity that no longer exists in the database.
  
  Solution:
  
  Check Activity Status: Verify if the activity in question is indeed deleted or archived. You can do this by checking the relevant tables in the database or using transaction codes like SARA (for archiving) or CRMD_ORDER (for CRM orders).
  Recreate Activity: If the activity was deleted and you need it back, you may need to recreate it manually if possible.
  Review Archiving Settings: If the activity was archived, check the archiving settings and policies in your SAP system. You may need to consult with your SAP Basis or data management team to understand the archiving process and whether the data can be restored.
  Data Consistency Check: Run consistency checks to ensure that there are no orphaned references in the system. This may involve using transaction codes like SE11 to check the data dictionary or SE16 to view table contents.
  Consult Documentation: Refer to SAP documentation or notes related to CRM activities and archiving for more specific guidance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SARA, and SE16 for data inspection.
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_CASE220.
  User Authorization: Ensure that you have the necessary authorizations to view or manipulate activities in the CRM system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.