How To Fix CRM_CASE222 - You do not have authorization to display activity in row &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 222

• Message text: You do not have authorization to display activity in row &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE222 - You do not have authorization to display activity in row &1 ?

  The SAP error message CRM_CASE222 indicates that a user does not have the necessary authorization to display an activity in a specific row (indicated by &1) within the SAP CRM system. This error typically arises when a user attempts to access or view activities related to a case or transaction for which they lack the appropriate permissions.
  Cause:
  
  Authorization Issues: The primary cause of this error is that the user’s role does not include the necessary authorizations to view the specified activity. This could be due to missing authorization objects or incorrect role assignments.
  Role Configuration: The roles assigned to the user may not be configured correctly to allow access to the specific activity type or object.
  Activity Status: The activity may be in a status that restricts visibility based on user roles or organizational structure.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user experiencing the error. This can be done by navigating to the user management area in SAP (Transaction SU01) and checking the roles assigned to the user.
  Review Authorization Objects: Identify the relevant authorization objects that control access to activities in the CRM system. Common authorization objects for CRM activities include:
  
  CRM_ORDER (for CRM order management)
  CRM_ACTIVITY (for CRM activities)
  S_TCODE (for transaction codes)
  Ensure that the user has the necessary authorizations for these objects.
  
  
  Adjust Role Configuration: If the user lacks the necessary authorizations, work with your SAP security team to adjust the role configuration. This may involve adding the required authorization objects or adjusting the existing ones.
  Test Access: After making changes, have the user log out and log back in to test if the issue is resolved. It may also be helpful to clear any caches or temporary data.
  Consult Documentation: Refer to SAP documentation or support notes related to authorization issues in CRM for additional guidance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU53 (to analyze authorization failures) or PFCG (to manage roles) to troubleshoot and resolve the issue.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to CRM authorization errors.
  User Training: Ensure that users are trained on the importance of roles and authorizations in SAP to prevent similar issues in the future.
  
  If the problem persists after following these steps, it may be necessary to engage with your SAP Basis or security team for further investigation.