How To Fix CRM_CASE223 - Transaction in row &1 has been deleted or archived

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 223

• Message text: Transaction in row &1 has been deleted or archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE223 - Transaction in row &1 has been deleted or archived ?

  The SAP error message CRM_CASE223 indicates that a transaction (in this case, a case) referenced in your operation has been deleted or archived. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to access or manipulate a case that no longer exists in the active database.
  Cause:
  
  Deletion: The case may have been intentionally deleted by a user or through a batch job that cleans up old cases.
  Archiving: The case may have been archived as part of a data management strategy to reduce the size of the active database. Archived cases are moved to a different storage location and are no longer accessible through standard transaction codes.
  Data Consistency Issues: There may be inconsistencies in the database, such as references to cases that have been deleted or archived without proper updates to related records.
  
  Solution:
  
  Check Case Status: Verify if the case still exists in the system. You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the case.
  Review Archiving Settings: If the case has been archived, check the archiving settings in your system. You may need to consult with your SAP Basis or data management team to understand the archiving policies and whether the case can be restored.
  Data Recovery: If the case was deleted and you need to recover it, you may need to restore it from a backup if available. This typically requires assistance from your SAP Basis team.
  Check for Related Transactions: If you are trying to perform an operation that involves multiple transactions, ensure that all related transactions are still valid and have not been deleted or archived.
  Consult Documentation: Review SAP documentation or notes related to CRM case management for any specific guidance on handling deleted or archived cases.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SARA (for archiving).
  SAP Notes: Check SAP Notes for any known issues or updates related to CRM_CASE223. You can search for notes in the SAP Support Portal.
  User Authorization: Ensure that you have the necessary authorizations to view or manipulate cases in the CRM system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  If the problem persists after following these steps, it may be beneficial to engage with your SAP support team or consult with SAP directly for further assistance.