How To Fix CRM_CASE202 - More than one suitable record model node; use the record view

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 202

• Message text: More than one suitable record model node; use the record view

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE202 - More than one suitable record model node; use the record view ?

  The SAP error message CRM_CASE202 indicates that there are multiple suitable record model nodes found for a particular operation, and the system is prompting the user to use the record view to specify which record to work with. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with cases or service requests.
  Cause:
  
  Multiple Records: The error arises when the system identifies more than one record that matches the criteria for the operation you are trying to perform. This could happen if there are multiple cases or service requests that meet the same conditions.
  Ambiguity: The system cannot determine which specific record you want to work with due to the ambiguity created by having multiple records.
  
  Solution:
  
  Use Record View: The primary solution is to navigate to the record view where you can see all the records that match your criteria. From there, you can select the specific record you want to work with.
  Refine Search Criteria: If possible, refine your search criteria to narrow down the results to a single record. This could involve adding more filters or parameters to your search.
  Check for Duplicates: Investigate if there are duplicate records in the system that may need to be consolidated or removed to prevent confusion in the future.
  User Training: Ensure that users are trained on how to effectively use the record view and understand how to manage multiple records.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage cases and service requests.
  SAP Notes: Check SAP Notes for any updates or patches related to this error message, as there may be specific fixes or enhancements provided by SAP.
  Documentation: Review SAP documentation for CRM case management to understand how record models work and how to effectively manage multiple records.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights and assistance.