How To Fix CRM_CASE201 - Case &2 : &1 refers to an object that cannot be accessed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 201

• Message text: Case &2 : &1 refers to an object that cannot be accessed

What causes this issue?

Case &V2& contains a record instance referring to object (&V1&) that
cannot be accessed, either because it was deleted or it was archived.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You must delete the record instance of this case before you can save.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE201 - Case &2 : &1 refers to an object that cannot be accessed ?

  The SAP error message CRM_CASE201 typically indicates that there is an issue with accessing a specific object related to a case in the SAP Customer Relationship Management (CRM) system. The message format suggests that the error is related to a case (identified by &1) that refers to an object (identified by &2) that cannot be accessed.
  Cause:
  
  Authorization Issues: The user may not have the necessary authorizations to access the object referenced in the case.
  Object Deletion: The object that the case is referring to may have been deleted or is no longer available in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect references in the database.
  System Configuration: There could be configuration issues in the CRM system that prevent access to certain objects.
  
  Solution:
  
  Check Authorizations: Verify that the user has the appropriate authorizations to access the object. This can be done by checking the user's roles and authorizations in the SAP system.
  Verify Object Existence: Check if the object referenced in the case still exists in the system. You can do this by searching for the object using its identifier.
  Data Consistency Check: Run consistency checks or reports to identify any data inconsistencies that may be causing the issue. This may involve checking related tables or using transaction codes like SE11 or SE16.
  Review Configuration: If the issue persists, review the configuration settings in the CRM system to ensure that everything is set up correctly for accessing the relevant objects.
  Consult SAP Notes: Look for any relevant SAP Notes or documentation that may address this specific error message. SAP Notes often provide solutions or workarounds for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing cases and CRMD_ORDERADM_H for accessing case administration.
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant context to expedite the troubleshooting process.
  Documentation: Review the SAP Help Portal for documentation related to CRM case management, which may provide additional insights into handling cases and objects.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE201 error and implement a suitable solution.