How To Fix CRM_CASE198 - Case could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 198

• Message text: Case could not be saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE198 - Case could not be saved ?

  The SAP error message CRM_CASE198, which states "Case could not be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue preventing the successful saving of a case. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled out in the case creation or update form.
  Data Validation Errors: The data entered may not meet the validation criteria set in the system (e.g., incorrect formats, invalid values).
  Authorization Issues: The user may not have the necessary permissions to create or modify cases.
  System Configuration Issues: There may be configuration settings in the CRM system that are preventing the case from being saved.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  Business Rules: Custom business rules or workflows may be preventing the case from being saved due to specific conditions not being met.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the case form for any highlighted fields or error messages.
  Validate Data: Double-check the data entered for correctness and compliance with the expected formats and values.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify cases. This may involve checking user roles and permissions in the system.
  Consult Configuration Settings: If you have access, review the configuration settings related to case management in the CRM system. Look for any settings that may restrict case saving.
  Check for Technical Issues: If the problem persists, consult with your IT department or SAP Basis team to check for any technical issues, such as database errors or system performance problems.
  Review Business Rules: If there are custom business rules or workflows in place, ensure that the conditions for saving a case are being met.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing cases (e.g., CRMD_ORDER for case management).
  User Documentation: Refer to user manuals or documentation for the CRM module to understand the case management process better.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.