How To Fix CRM_CASE174 - The business partner &1 you entered is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 174

• Message text: The business partner &1 you entered is incorrect

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE174 - The business partner &1 you entered is incorrect ?

  The SAP error message CRM_CASE174 indicates that the business partner (BP) you entered is incorrect or not recognized in the system. This error typically occurs in the context of Customer Relationship Management (CRM) when trying to create or manage cases, leads, or other objects that require a valid business partner.
  Cause:
  
  Incorrect Business Partner ID: The business partner ID entered may be misspelled or does not exist in the system.
  Inactive Business Partner: The business partner may be inactive or not properly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to the business partner not being available.
  Incorrect Role Assignment: The business partner may not have the required roles assigned to be used in the context of the operation being performed.
  
  Solution:
  
  Verify Business Partner ID: Double-check the business partner ID for any typos or errors. Ensure that it is the correct ID you intend to use.
  Check Business Partner Status: Use transaction code BP to check if the business partner exists and is active. If it is inactive, you may need to activate it.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the business partner. This may involve checking user roles and permissions.
  Check Integration Settings: If the system is integrated with other systems, ensure that the business partner data is synchronized correctly. You may need to run synchronization jobs or check for errors in the integration.
  Role Assignment: Ensure that the business partner has the necessary roles assigned for the specific transaction you are trying to perform. You can check this in the business partner master data.
  
  Related Information:
  
  Transaction Codes: Use transaction code BP to manage business partners and check their details.
  Authorization Objects: Check relevant authorization objects related to business partner access, such as B_BUPA_RLT (Business Partner Relationship) and B_BUPA_GRP (Business Partner Group).
  SAP Notes: Look for SAP Notes related to CRM and business partner issues for any known bugs or additional troubleshooting steps.
  Documentation: Refer to SAP Help documentation for detailed information on business partner management and CRM case handling.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.