How To Fix CRM_CASE172 - Object type &1 does not match object key &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 172

• Message text: Object type &1 does not match object key &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE172 - Object type &1 does not match object key &2 ?

  The SAP error message CRM_CASE172 indicates that there is a mismatch between the object type and the object key in the context of CRM (Customer Relationship Management) cases. This error typically arises when the system is trying to access or manipulate an object (like a case, activity, or other CRM-related entities) but finds that the object type specified does not correspond to the object key provided.
  Cause:
  
  Incorrect Object Type or Key: The object type specified in the transaction does not match the object key. For example, if you are trying to access a case with a specific key, but the system is expecting a different type of object (like an activity or a different case type).
  Data Corruption: There may be inconsistencies or corruption in the data that links object types and keys.
  Configuration Issues: There could be configuration issues in the CRM system that lead to incorrect mappings between object types and keys.
  User Input Error: The user may have entered the wrong object type or key when trying to perform an operation.
  
  Solution:
  
  Verify Object Type and Key: Check the