How To Fix CRM_CASE170 - Cannot close case. There is an open transaction: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 170

• Message text: Cannot close case. There is an open transaction: &1

What causes this issue?

The transaction &V1& must be closed before the case can be closed.
The transaction description is &V2& and the transaction type is &V3&.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE170 - Cannot close case. There is an open transaction: &1 ?

  The SAP error message CRM_CASE170 indicates that a case cannot be closed because there is an open transaction associated with it. This typically occurs in the SAP Customer Relationship Management (CRM) module when there are still pending activities or transactions linked to the case that need to be resolved before the case can be closed.
  
  Cause:
  
  Open Transactions: There are one or more open transactions (such as activities, service orders, or other related documents) that are still active and linked to the case.
  Incomplete Processes: The case may have associated processes that have not been completed, such as unresolved issues or pending approvals.
  System Configuration: There may be specific configurations or business rules in place that prevent the closure of cases with open transactions.
  
  
  Solution:
  
  
  Identify Open Transactions: 
  
  Check the case details to identify any open transactions. You can do this by navigating to the case in the CRM system and reviewing the associated activities or