How To Fix CRM_CASE175 - Grantor program &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 175

• Message text: Grantor program &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE175 - Grantor program &1 not found ?

  The SAP error message CRM_CASE175, which states "Grantor program &1 not found," typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to locate a specific grantor program that is referenced in a case or transaction. This can happen for several reasons, including configuration issues, missing data, or incorrect references.
  Causes:
  
  Missing Grantor Program: The specified grantor program does not exist in the system or has been deleted.
  Incorrect Configuration: The configuration settings for grantor programs may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data that link the case to the grantor program.
  Authorization Issues: The user may not have the necessary authorizations to access the grantor program.
  Transport Issues: If the grantor program was recently transported from another system, it may not have been properly imported.
  
  Solutions:
  
  Check Grantor Program: Verify if the grantor program specified in the error message exists in the system. You can do this by navigating to the relevant transaction or table where grantor programs are maintained.
  Review Configuration: Ensure that the configuration for grantor programs is correctly set up. This may involve checking the customizing settings in the SAP system.
  Data Validation: Check the data associated with the case to ensure that it correctly references an existing grantor program. You may need to correct any inconsistencies.
  User Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the grantor program. This may involve checking roles and permissions.
  Transport Check: If the grantor program was recently transported, verify that the transport was successful and that all necessary objects were included.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER to view and manage cases or SPRO to access the configuration settings.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to CRM case management and grantor programs for more detailed information on setup and configuration.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or technical team for further investigation, or to reach out to SAP support for assistance.