How To Fix CRM_CASE055 - No entry found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 055

• Message text: No entry found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE055 - No entry found ?

  The SAP error message CRM_CASE055 ("No entry found") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to access or process a case, but the system cannot find the relevant entry in the database. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Missing Data: The case or object you are trying to access may not exist in the database. This could be due to deletion or incorrect entry.
  Authorization Issues: The user may not have the necessary permissions to view or access the case.
  Incorrect Selection Criteria: The search criteria used to find the case may be incorrect or too restrictive, leading to no results being returned.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues that prevent the case from being visible.
  Database Issues: There could be underlying database issues, such as corruption or misconfiguration, that prevent the retrieval of data.
  
  Solutions:
  
  Verify Case Existence: Check if the case you are trying to access actually exists in the system. You can do this by searching for it using different criteria or checking the database directly.
  Check Authorization: Ensure that the user has the necessary authorizations to access the case. This can be done by reviewing user roles and permissions in the SAP system.
  Review Search Criteria: Double-check the search criteria you are using. Make sure that it is not too restrictive and that you are using the correct parameters.
  Data Synchronization: If the system is integrated with other applications, ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for errors in integration logs.
  Database Health Check: If you suspect database issues, perform a health check on the database. This may involve running consistency checks or consulting with your database administrator.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing cases.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. They can provide more detailed troubleshooting steps based on your specific system configuration.
  Documentation: Review SAP documentation related to CRM case management for additional insights and best practices.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE055 error and implement a suitable solution.