How To Fix CRM_CASE054 - No partners (with linked users) were found for this selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 054

• Message text: No partners (with linked users) were found for this selection

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE054 - No partners (with linked users) were found for this selection ?

  The SAP error message CRM_CASE054 indicates that the system could not find any partners with linked users for the selection criteria you provided. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to access or process cases, leads, or other objects that require partner information.
  Causes:
  
  Missing Partner Data: The selected business object (e.g., a case or lead) does not have any associated partner data.
  Incorrect Selection Criteria: The criteria used to filter or search for partners may be too restrictive or incorrect, leading to no results being found.
  User Assignment Issues: There may be no users assigned to the partners in the system, or the users may not be linked correctly.
  Data Inconsistencies: There could be inconsistencies or missing data in the partner master records or user assignments.
  
  Solutions:
  
  
  Check Partner Assignment:
  
  Navigate to the relevant business object (e.g., case or lead) and check if partners are assigned. Ensure that the necessary partner roles (e.g., sold-to party, contact person) are filled in.
  
  
  
  Review Selection Criteria:
  
  Re-evaluate the selection criteria you are using. Make sure they are broad enough to include potential partners. If you are using filters, try removing them to see if any partners are returned.
  
  
  
  Verify User Assignments:
  
  Check the partner master data to ensure that users are correctly assigned to the partners. You can do this by going to the partner master record and reviewing the user assignments.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the partner data to identify any missing or inconsistent entries. This may involve checking for orphaned records or ensuring that all necessary fields are populated.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing partners and users in your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing partner data, and CRM_ORDER for accessing CRM orders and cases.
  User Roles: Ensure that the users have the appropriate roles and authorizations to access the partner data.
  SAP Notes: Check for any SAP Notes related to CRM_CASE054 for potential bug fixes or patches that may address the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.