How To Fix CRM_CASE057 - Person Responsible &1 does not exist or does not have a user ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 057

• Message text: Person Responsible &1 does not exist or does not have a user ID

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE057 - Person Responsible &1 does not exist or does not have a user ID ?

  The SAP error message CRM_CASE057 indicates that the person responsible for a particular case does not exist in the system or does not have a valid user ID associated with their profile. This error typically occurs in the SAP Customer Relationship Management (CRM) module when trying to assign a person to a case or when processing a case that has an invalid person responsible.
  Cause:
  
  Non-Existent User: The user ID for the person responsible may not exist in the system.
  Missing User ID: The person responsible may exist in the system but does not have a user ID assigned to their employee record.
  Inactive User: The user ID may be inactive or locked, preventing it from being used.
  Data Inconsistency: There may be inconsistencies in the data, such as incorrect assignments or missing information in the user master data.
  
  Solution:
  
  
  Check User Existence:
  
  Go to transaction code SU01 (User Maintenance) and check if the user ID exists.
  If the user ID does not exist, create a new user ID for the person responsible.
  
  
  
  Assign User ID:
  
  If the person responsible exists but does not have a user ID, you need to assign a valid user ID to their employee record.
  This can typically be done in transaction code PA30 (Maintain HR Master Data) or through the relevant HR module.
  
  
  
  Activate User:
  
  If the user ID exists but is inactive, you can activate it in transaction code SU01.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to be assigned as a person responsible in CRM.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any discrepancies in user assignments or data integrity issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes for any specific configurations or settings that may be required for your system.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PA30: Maintain HR Master Data
  CRMD_ORDER: CRM Order Management (to view cases)
  
  
  
  User Roles: Ensure that the user has the appropriate roles assigned to perform actions related to CRM cases.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.