How To Fix CRM_CASE059 - Case &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 059

• Message text: Case &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE059 - Case &1 does not exist ?

  The SAP error message CRM_CASE059 indicates that the case you are trying to access or manipulate does not exist in the system. This error typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to retrieve or process a case (or service request) that has either been deleted, does not exist, or is not accessible due to authorization issues.
  Causes:
  
  Non-Existent Case: The case number you are trying to access may not exist in the database.
  Deleted Case: The case may have been deleted or archived, making it unavailable for access.
  Authorization Issues: The user may not have the necessary permissions to view or access the case.
  Incorrect Input: The case number may have been entered incorrectly, leading to a search for a non-existent case.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues causing the case to be unavailable.
  
  Solutions:
  
  Verify Case Number: Double-check the case number you are entering to ensure it is correct. Look for any typographical errors.
  Check Case Status: If you have access to the database or relevant reports, check if the case exists and its current status (active, deleted, archived).
  Review Authorizations: Ensure that your user role has the necessary permissions to access the case. You may need to contact your system administrator to verify or adjust your authorizations.
  Consult with IT Support: If you suspect that the case should exist but cannot find it, consult with your IT support team to investigate any potential data issues or system errors.
  Check Integration Points: If your SAP CRM is integrated with other systems, ensure that data synchronization is functioning correctly and that there are no issues with data transfer.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you search for cases, such as CRMD_ORDER for accessing service orders or cases.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation or user manuals for CRM case management to understand how cases are created, managed, and accessed.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the matter to SAP support for further investigation.