How To Fix CRM_CASE060 - You are not authorized to use this text type; error creating note

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 060

• Message text: You are not authorized to use this text type; error creating note

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE060 - You are not authorized to use this text type; error creating note ?

  The SAP error message CRM_CASE060 indicates that a user is not authorized to use a specific text type when trying to create a note in the CRM system. This typically occurs in the context of creating or managing cases, where certain text types are restricted based on user roles and authorizations.
  Cause:
  
  Authorization Issues: The user does not have the necessary authorizations to use the specified text type. This can be due to missing roles or permissions in the user's profile.
  Text Type Configuration: The text type being used may not be configured correctly in the system, or it may be restricted for certain user groups.
  User Role Assignment: The user may not be assigned to the correct role that includes access to the required text type.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what specific authorization is missing.
  Review the user's roles and authorizations in transaction SU01 or PFCG to ensure they have the necessary permissions for the text type in question.
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorization, you may need to assign the appropriate role that includes access to the required text type. This can be done by a system administrator.
  
  
  
  Review Text Type Configuration:
  
  Check the configuration of the text types in the system. This can be done in transaction SPRO under the relevant CRM settings. Ensure that the text type is correctly set up and that there are no restrictions preventing its use.
  
  
  
  Consult with Security Team:
  
  If you are not able to resolve the issue, consult with your SAP security team or basis team. They can help analyze the authorization objects and make necessary adjustments.
  
  
  
  Testing:
  
  After making changes, have the user log out and log back in, then attempt to create the note again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: The specific authorization objects related to text types in CRM can be found in the SAP documentation. Common objects include S_TCODE, S_USER_AUTH, and others related to CRM text management.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on authorization issues related to text types.
  Documentation: Review the SAP Help Portal for documentation on CRM case management and text management to understand how text types are used and configured.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CASE060 error message.