How To Fix CRM_CASE027 - Entry is not unique; Choose one of the options

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 027

• Message text: Entry is not unique; Choose one of the options

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE027 - Entry is not unique; Choose one of the options ?

  The SAP error message CRM_CASE027 ("Entry is not unique; Choose one of the options") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a unique entry, but multiple entries match the criteria specified. This can happen in various contexts, such as when trying to select a case, business partner, or other entities where uniqueness is expected.
  Cause:
  
  Duplicate Entries: The most common cause is that there are multiple records in the database that match the criteria you are trying to use. For example, if you are trying to select a business partner and there are multiple partners with similar names or identifiers.
  Incorrect Filters: The filters or search criteria applied may not be specific enough, leading to multiple results being returned.
  Data Integrity Issues: There may be underlying data integrity issues in the database, such as missing unique constraints or improperly maintained records.
  
  Solution:
  
  Refine Search Criteria: Modify your search criteria to be more specific. This could involve adding additional filters or using more precise identifiers to narrow down the results.
  Review Duplicate Records: Check the database for duplicate entries. If duplicates are found, consider consolidating them or removing unnecessary duplicates to ensure that each entry is unique.
  Select from Options: If the system provides a list of options, you may need to manually select the correct entry from the list presented to you.
  Consult with IT or Data Management Team: If you suspect data integrity issues, it may be necessary to involve your IT or data management team to investigate and resolve any underlying problems with the data.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes in SAP CRM that relate to cases, business partners, or other entities.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Refer to the SAP user documentation for guidance on how to properly search for and select entries in the CRM module.
  Training: If this error occurs frequently, consider additional training on how to effectively use the CRM system to avoid similar issues in the future.
  
  By addressing the underlying cause of the error and following the suggested solutions, you should be able to resolve the CRM_CASE027 error and proceed with your tasks in SAP CRM.