How To Fix CRM_CASE026 - Error occurred when copying documents

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 026

• Message text: Error occurred when copying documents

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE026 - Error occurred when copying documents ?

  The SAP error message CRM_CASE026, which states "Error occurred when copying documents," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with copying documents (such as attachments or notes) from one object to another, such as when creating or modifying a case.
  Causes:
  
  Missing or Incomplete Data: The source document may not have all the required data or may be incomplete.
  Authorization Issues: The user may not have the necessary permissions to access or copy the documents.
  Document Type Configuration: The document type being copied may not be configured correctly in the system.
  Technical Issues: There may be underlying technical issues, such as problems with the database or the application server.
  Custom Code: If there are custom enhancements or modifications in the system, they may interfere with the document copying process.
  
  Solutions:
  
  Check Document Availability: Ensure that the source document exists and is complete. Verify that all required fields are filled out.
  Review Authorizations: Check the user’s authorization roles to ensure they have the necessary permissions to access and copy the documents.
  Configuration Review: Review the configuration settings for the document types involved. Ensure that they are set up correctly in the system.
  Check for Errors in Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into what went wrong.
  Test with Standard Functionality: If there are custom enhancements, try to replicate the issue using standard SAP functionality to determine if the problem is related to custom code.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  System Restart: In some cases, a restart of the application server or a refresh of the session may resolve temporary issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view the case details and SLG1 to check logs.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message and any relevant logs.
  Documentation: Review SAP documentation related to document management in CRM for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the CRM_CASE026 error and implement a solution.