How To Fix CRM_CASE028 - Entry is not unique; Choose one of the options

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 028

• Message text: Entry is not unique; Choose one of the options

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE028 - Entry is not unique; Choose one of the options ?

  The SAP error message CRM_CASE028 ("Entry is not unique; Choose one of the options") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a unique entry, but multiple entries match the criteria specified. This can happen in various contexts, such as when selecting a business partner, product, or other entities where uniqueness is expected.
  Cause:
  
  Duplicate Entries: The most common cause is that there are multiple records in the database that match the criteria you are trying to use. For example, if you are trying to select a business partner and there are multiple partners with similar names or identifiers, the system cannot determine which one you mean.
  Data Integrity Issues: There may be issues with data integrity, such as incorrect or incomplete data entries that lead to duplicates.
  Configuration Issues: Sometimes, the configuration of the CRM system may not be set up to handle certain scenarios correctly, leading to ambiguity in selections.
  
  Solution:
  
  Review the List of Entries: When you encounter this error, the system usually provides a list of the entries that match your criteria. Review this list to identify the specific entries that are causing the issue.
  Select a Unique Entry: Choose one of the options from the list provided. If you need to perform an action on a specific entry, ensure you select the correct one.
  Check for Duplicates: If you frequently encounter this error, it may be worth checking the database for duplicate entries. You can use transaction codes like SE16 or SE11 to view the relevant tables and identify duplicates.
  Data Cleanup: If duplicates are found, consider cleaning up the data to ensure that each entry is unique. This may involve merging records or deleting unnecessary duplicates.
  Consult with IT or SAP Support: If the issue persists or if you are unsure how to resolve it, consult with your IT department or SAP support for further assistance. They may be able to provide insights into configuration settings or data management practices.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help you manage and view data, such as SE16 (Data Browser) or SE11 (Data Dictionary).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Training: Ensure that users are trained on how to handle situations where multiple entries exist, including how to use filters or search criteria effectively to narrow down results.
  
  By following these steps, you should be able to resolve the CRM_CASE028 error and prevent it from occurring in the future.