How To Fix CRM_CASE028 - Entry is not unique; Choose one of the options

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 028

• Message text: Entry is not unique; Choose one of the options

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE028 - Entry is not unique; Choose one of the options ?

  The SAP error message CRM_CASE028 ("Entry is not unique; Choose one of the options") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires a unique entry, but multiple entries match the criteria specified. This can happen in various contexts, such as when selecting a business partner, product, or other entities where uniqueness is expected.
  
  Cause:
  
  Duplicate Entries: The most common cause is that there are multiple records in the database that match the criteria you are trying to use. For example, if you are trying to select a business partner and there are multiple partners with similar names or identifiers, the system cannot determine which one you mean.
  Data Integrity Issues: There may be issues with data integrity, such as incorrect or incomplete data entries that lead to duplicates.
  
  Configuration Issues: Sometimes, the configuration of the CRM system may not be set up