How To Fix CRM_CASE014 - Select the position of the new object in the record

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 014

• Message text: Select the position of the new object in the record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE014 - Select the position of the new object in the record ?

  The SAP error message CRM_CASE014, which states "Select the position of the new object in the record," typically occurs in the context of creating or managing cases in SAP CRM (Customer Relationship Management). This error indicates that the system requires the user to specify where the new object (such as a new item or a new case) should be positioned within the existing record.
  Cause:
  
  Missing Position Selection: The user has not selected a position for the new object in the list or hierarchy of existing objects.
  Incorrect Navigation: The user may have navigated incorrectly within the CRM interface, leading to a situation where the system cannot determine where to place the new object.
  User Interface Issue: Sometimes, the user interface may not be displaying the options correctly, leading to confusion about how to select the position.
  
  Solution:
  
  Select Position: When prompted with this error, ensure that you select a valid position for the new object. This usually involves clicking on an existing object or row in the list where you want to insert the new object.
  Check Navigation: Make sure you are in the correct section of the CRM application and that you have the right context for adding a new object.
  Refresh the Screen: If the interface seems unresponsive or not displaying correctly, try refreshing the screen or logging out and back into the system.
  Consult Documentation: Refer to the SAP CRM documentation or user guides for specific instructions on how to add new objects and manage their positions within records.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with a functional consultant who specializes in SAP CRM.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are adequately trained on how to navigate the CRM system and manage cases effectively.
  System Configuration: Sometimes, system configuration settings can affect how objects are managed. Ensure that the CRM system is configured correctly for your organization's processes.
  
  By following these steps, you should be able to resolve the CRM_CASE014 error and successfully add new objects to your records in SAP CRM.