How To Fix CRM_CASE013 - Business partner &1 does not exist, or no BP exists for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 013

• Message text: Business partner &1 does not exist, or no BP exists for user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE013 - Business partner &1 does not exist, or no BP exists for user &1 ?

  The SAP error message CRM_CASE013 indicates that the system cannot find a business partner (BP) associated with the user or the specified business partner does not exist. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or create a case, and the system requires a valid business partner.
  Cause:
  
  Non-Existent Business Partner: The business partner ID specified in the transaction does not exist in the system.
  User Not Assigned a Business Partner: The user trying to perform the action does not have a corresponding business partner assigned.
  Incorrect User ID: The user ID provided may be incorrect or not properly configured in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems (e.g., between SAP CRM and SAP ERP).
  Authorization Issues: The user may not have the necessary authorizations to access the business partner data.
  
  Solution:
  
  
  Verify Business Partner Existence:
  
  Check if the business partner ID exists in the system. You can do this by navigating to the business partner transaction (e.g., BP transaction code) and searching for the ID.
  
  
  
  Assign Business Partner to User:
  
  If the user does not have a business partner assigned, you can assign one by going to the user management area (transaction SU01 for user maintenance) and linking the user to the appropriate business partner.
  
  
  
  Check User ID:
  
  Ensure that the user ID being used is correct and corresponds to the intended user.
  
  
  
  Data Synchronization:
  
  If you suspect data synchronization issues, check the relevant middleware or integration settings to ensure that data is being transferred correctly between systems.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access business partner data. This can be done by checking the user's roles and authorizations in transaction PFCG.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM_CASE013 for any specific guidance or patches that may address the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  BP: Business Partner Maintenance
  SU01: User Maintenance
  PFCG: Role Maintenance
  
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  User Roles: Ensure that the user has the correct roles assigned that allow access to CRM functionalities.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or CRM support team for further investigation.