How To Fix CRM_CASE012 - User &1 does not exist, or does not exist for business partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 012

• Message text: User &1 does not exist, or does not exist for business partner &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE012 - User &1 does not exist, or does not exist for business partner &1 ?

  The SAP error message CRM_CASE012 indicates that the user specified in the system does not exist or is not associated with the specified business partner. This error typically arises in the context of CRM (Customer Relationship Management) when trying to assign a user to a business partner or when performing actions that require user identification.
  Cause:
  
  User Does Not Exist: The user ID entered does not correspond to any user in the SAP system.
  User Not Assigned to Business Partner: The user exists, but they are not linked to the specified business partner in the system.
  Incorrect User ID: There may be a typo or formatting issue in the user ID being entered.
  User Deactivation: The user might be deactivated or locked in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the business partner.
  
  Solution:
  
  Verify User ID: Check the user ID for any typos or formatting errors. Ensure that the user ID is correct.
  Check User Existence: Use transaction code SU01 to verify if the user exists in the system. If the user does not exist, you may need to create the user.
  Assign User to Business Partner:
  
  Go to transaction code BP (Business Partner).
  Search for the relevant business partner.
  Check the "Roles" tab to ensure that the user is assigned to the business partner.
  If not, you can add the user to the appropriate role.
  
  
  User Activation: If the user exists but is locked or deactivated, you may need to unlock or activate the user account.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the required actions related to the business partner.
  Consult with Basis Team: If you are unable to resolve the issue, consult with your SAP Basis team or system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  BP: Business Partner Maintenance
  
  
  User Roles: Ensure that the user has the appropriate roles assigned that allow them to interact with the business partner.
  Documentation: Refer to SAP Help documentation for more details on user management and business partner configuration.
  
  By following these steps, you should be able to resolve the CRM_CASE012 error and ensure that the user is correctly associated with the business partner in the SAP system.