How To Fix CRM_CASE015 - Key is not unique; Choose one of the options

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 015

• Message text: Key is not unique; Choose one of the options

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE015 - Key is not unique; Choose one of the options ?

  The SAP error message CRM_CASE015 ("Key is not unique; Choose one of the options") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to create or modify a case, and the system finds multiple entries that match the criteria specified. This can happen in various scenarios, such as when trying to link a case to a business partner, product, or other entities where uniqueness is expected.
  Cause:
  
  Duplicate Entries: The most common cause is that there are duplicate entries in the database for the key fields being referenced. This could be due to data inconsistencies or errors during data entry.
  Configuration Issues: There may be issues with the configuration of the CRM system that lead to non-unique keys being generated or recognized.
  Data Migration Issues: If data has been migrated from another system, it may not have been cleaned properly, leading to duplicates.
  User Input Errors: Users may inadvertently select or input values that correspond to multiple records.
  
  Solution:
  
  Identify Duplicates: Use transaction codes like SE16 or SE11 to check the relevant database tables for duplicate entries. Look for the specific key fields that are causing the issue.
  Data Cleanup: If duplicates are found, you may need to clean up the data by removing or merging duplicate records. Ensure that you have backups before making any deletions.
  Review Configuration: Check the configuration settings in the CRM system to ensure that they are set up correctly to enforce uniqueness where necessary.
  User Training: Provide training to users on how to correctly enter data to avoid creating duplicates in the first place.
  Error Handling: Implement error handling in your processes to catch and manage these types of issues before they escalate.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_CASE, and others that may be involved in case management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP Help Portal for documentation on case management and data integrity best practices.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper configuration issue.
  
  By following these steps, you should be able to resolve the CRM_CASE015 error and ensure that your CRM system operates smoothly.