How To Fix CRM_CASE007 - Case &1 is currently locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 007

• Message text: Case &1 is currently locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE007 - Case &1 is currently locked by user &2 ?

  The SAP error message CRM_CASE007 indicates that a specific case (identified by the case number &1) is currently locked by another user (identified by user &2). This typically occurs in SAP Customer Relationship Management (CRM) when multiple users attempt to access or modify the same case simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the case, which locks it to prevent data inconsistencies.
  Session Timeout: A user may have left the case open, and the session has not yet timed out, keeping the lock active.
  System Error: Occasionally, a system error or crash may leave a case locked unintentionally.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work on the case and then try accessing it again.
  Check Lock Entries: You can check the lock entries in the system using transaction code SM12. This will show you which user has locked the case. If you have the necessary authorizations, you can delete the lock entry.
  Contact the User: If you know who the user is, you can contact them to see if they can release the lock.
  System Administrator: If the lock persists and you cannot resolve it, contact your system administrator for assistance. They can investigate further and may need to release the lock manually.
  Review User Sessions: Ensure that users are properly logging out of their sessions to avoid leaving cases locked unintentionally.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in managing concurrent access. Locks are typically used to ensure data integrity.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view and manage lock entries) and SM21 (to check system logs for errors).
  User Training: Ensure that users are trained on proper session management to minimize the occurrence of locked cases.
  
  By following these steps, you should be able to resolve the CRM_CASE007 error and manage case access more effectively.