How To Fix CRM_CASE007 - Case &1 is currently locked by user &2

CRM_CASE007 - Overview

• Message type: E = Error

• Message class: CRM_CASE - Messages for CRM Case Management

• Message number: 007

• Message text: Case &1 is currently locked by user &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CASE007 - Case &1 is currently locked by user &2 ?

  The SAP error message CRM_CASE007 indicates that a specific case (identified by the case number &1) is currently locked by another user (identified by user &2). This typically occurs in SAP Customer Relationship Management (CRM) when multiple users attempt to access or modify the same case simultaneously.
  
  Cause:
  
  Concurrent Access: Another user is currently editing or viewing the case, which locks it to prevent data inconsistencies.
  Session Timeout: A user may have left the case open, and the session has not yet timed out, keeping the lock active.
  System Error: Occasionally, a system error or crash may leave a case locked unintentionally.
  
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the other user to finish their work on the case and then try accessing it again.
  Check Lock Entries: You can check the lock entries in the system using transaction code SM12. This will show you which user has locked the case. If you