How To Fix CRM_CANCEL406 - Enter a cancellation procedure or individual cancellation rules

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 406

• Message text: Enter a cancellation procedure or individual cancellation rules

What causes this issue?

You have entered a date of receipt of cancellation or a requested
cancellation date. In order to be able to calculate a cancellation
date, a cancellation procedure or individual cancellation rules must be
defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL406 - Enter a cancellation procedure or individual cancellation rules ?

  The SAP error message CRM_CANCEL406, which states "Enter a cancellation procedure or individual cancellation rules," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is an issue related to the cancellation of documents or transactions. This error indicates that the system requires specific cancellation procedures or rules to be defined before it can process the cancellation request.
  Cause:
  
  Missing Cancellation Procedure: The system does not have a defined cancellation procedure for the transaction type you are trying to cancel.
  Incomplete Configuration: The configuration settings for cancellation rules may not be fully set up in the system.
  Transaction Type: The transaction type you are trying to cancel may not have an associated cancellation procedure defined in the system.
  
  Solution:
  To resolve the CRM_CANCEL406 error, you can follow these steps:
  
  
  Define Cancellation Procedure:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Master Data > Define Cancellation Procedures.
  Create or modify a cancellation procedure that suits your business needs.
  
  
  
  Assign Cancellation Rules:
  
  In the same configuration area, ensure that you have assigned the necessary cancellation rules to the relevant transaction types.
  Make sure that the rules are correctly linked to the cancellation procedures.
  
  
  
  Check Transaction Type Settings:
  
  Verify that the transaction type you are trying to cancel is correctly configured to use the defined cancellation procedures.
  You can check this in the transaction type settings under CRM > Transaction Management.
  
  
  
  Testing:
  
  After making the necessary changes, test the cancellation process again to ensure that the error is resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration steps, refer to the SAP Help Portal or documentation specific to your version of SAP CRM for detailed guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or CRMD_ORDER for managing CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to cancellation procedures in your version of SAP CRM.
  User Roles and Authorizations: Ensure that the user attempting to perform the cancellation has the necessary authorizations to access and modify cancellation procedures.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.