How To Fix CRM_CANCEL407 - Cancellation rule &1 not available; enter an external rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 407

• Message text: Cancellation rule &1 not available; enter an external rule

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL407 - Cancellation rule &1 not available; enter an external rule ?

  The SAP error message CRM_CANCEL407 indicates that a cancellation rule specified in the system is not available, and it prompts the user to enter an external cancellation rule. This error typically occurs in the context of CRM (Customer Relationship Management) processes, particularly when trying to cancel a transaction or document.
  
  Cause:
  
  Missing Cancellation Rule: The specified cancellation rule (denoted by &1 in the error message) is not defined in the system. This could be due to configuration issues or missing entries in the relevant tables.
  Incorrect Configuration: The system may not have been configured properly to handle cancellations for the specific transaction type or document.
  Custom Development: If there are custom developments or enhancements in place, they may not be correctly handling the cancellation logic.
  
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in the SAP system (usually found in SPRO under CRM settings).
  Ensure that the cancellation rules are defined for the relevant transaction types. You