How To Fix CRM_CANCEL407 - Cancellation rule &1 not available; enter an external rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CANCEL - Message class for cancellation set

• Message number: 407

• Message text: Cancellation rule &1 not available; enter an external rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CANCEL407 - Cancellation rule &1 not available; enter an external rule ?

  The SAP error message CRM_CANCEL407 indicates that a cancellation rule specified in the system is not available, and it prompts the user to enter an external cancellation rule. This error typically occurs in the context of CRM (Customer Relationship Management) processes, particularly when trying to cancel a transaction or document.
  Cause:
  
  Missing Cancellation Rule: The specified cancellation rule (denoted by &1 in the error message) is not defined in the system. This could be due to configuration issues or missing entries in the relevant tables.
  Incorrect Configuration: The system may not have been configured properly to handle cancellations for the specific transaction type or document.
  Custom Development: If there are custom developments or enhancements in place, they may not be correctly handling the cancellation logic.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant configuration settings in the SAP system (usually found in SPRO under CRM settings).
  Ensure that the cancellation rules are defined for the relevant transaction types. You may need to consult with your SAP Basis or functional consultant to verify this.
  
  
  
  Define Cancellation Rule:
  
  If the cancellation rule is indeed missing, you will need to create it. This can typically be done in the configuration settings where you manage cancellation rules.
  Make sure to enter the correct parameters and conditions for the cancellation rule.
  
  
  
  Use External Rule:
  
  If the system allows, you can enter an external cancellation rule manually when prompted. This may involve specifying a rule that is recognized by the system but not currently configured within it.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to cancellation rules in CRM to understand the requirements and configurations needed.
  
  
  
  Check for Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes or enhancements related to cancellation rules.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the cancellation process works as expected without triggering the error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or SE11 (to check table entries) to investigate further.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user attempting the cancellation has the necessary authorizations to access and modify cancellation rules.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in CRM configurations for more in-depth troubleshooting.