How To Fix CRM_CALL_LIST037 - Select a scheduling rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 037

• Message text: Select a scheduling rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST037 - Select a scheduling rule ?

  The SAP error message CRM_CALL_LIST037 ("Select a scheduling rule") typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or manage a call list but has not selected a scheduling rule. This scheduling rule is essential for determining how calls or activities are organized and executed.
  Cause:
  The error is triggered when:
  
  The user attempts to create a call list without selecting a scheduling rule.
  The scheduling rule is not defined or is not available in the system.
  There may be configuration issues in the CRM system related to scheduling rules.
  
  Solution:
  To resolve the CRM_CALL_LIST037 error, you can follow these steps:
  
  
  Select a Scheduling Rule:
  
  When creating or managing a call list, ensure that you select a valid scheduling rule from the available options. This is usually done in the relevant field or dropdown menu in the call list creation screen.
  
  
  
  Check Configuration:
  
  If you do not see any scheduling rules available, you may need to check the configuration settings in the CRM system. This can be done by:
  
  Navigating to the relevant customizing transaction (e.g., SPRO).
  Checking the settings under the CRM module for scheduling rules.
  Ensuring that the rules are properly defined and activated.
  
  
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to access and select scheduling rules. Lack of proper permissions can sometimes lead to the inability to see or select options.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on scheduling rules and their configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Scheduling Rules: These are predefined criteria that determine how activities are scheduled in the CRM system. They can include factors like priority, time slots, and resource availability.
  Call Lists: Call lists are used in CRM to manage and organize customer interactions, ensuring that sales representatives or service agents can efficiently reach out to customers.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to resolve the error and successfully create or manage your call list in SAP CRM.