How To Fix CRM_CALL_LIST038 - Business routing group not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 038

• Message text: Business routing group not found.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST038 - Business routing group not found. ?

  The SAP error message CRM_CALL_LIST038 indicates that a business routing group could not be found in the system. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to access or process call lists or business routing functionalities.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing Configuration: The business routing group may not have been configured in the system. This could happen if the necessary settings were not completed during the implementation or if they were inadvertently deleted or modified.
  
  
  Incorrect Data Entry: There may be a typo or incorrect entry in the routing group field, leading the system to search for a non-existent group.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the business routing group, leading to the system being unable to retrieve it.
  
  
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport process that resulted in missing data.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for business routing groups in SAP CRM.
  Ensure that the required business routing group is defined and active.
  You can check this in the SPRO transaction under the relevant CRM settings.
  
  
  
  Verify Data Entry:
  
  Double-check the input data for any typos or incorrect entries.
  Ensure that the business routing group you are trying to access is correctly specified.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the business routing group.
  You may need to consult with your SAP security team to verify and adjust authorizations if necessary.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, verify that all necessary objects and configurations were included in the transport request.
  You may need to re-transport the missing configurations or manually create them in the target system.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to business routing groups for any additional insights or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, SE11 for data dictionary, and SU01 for user management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.