How To Fix CRM_CALL_LIST036 - Standard and advanced scheduling requested. Using Advanced.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 036

• Message text: Standard and advanced scheduling requested. Using Advanced.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST036 - Standard and advanced scheduling requested. Using Advanced. ?

  The SAP error message CRM_CALL_LIST036 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with call lists and scheduling activities. The message indicates that both standard and advanced scheduling options have been requested, which can lead to a conflict or confusion in the system.
  Cause:
  The error arises when there is a conflict in the scheduling settings for a call list. Specifically, it indicates that the system is trying to process a request that involves both standard scheduling and advanced scheduling, which is not allowed. This can happen due to:
  
  Configuration Issues: The system may be incorrectly configured to allow both types of scheduling simultaneously.
  User Input Errors: The user may have inadvertently selected options that are incompatible with each other.
  System Bugs: There may be bugs or inconsistencies in the version of SAP CRM being used.
  
  Solution:
  To resolve the CRM_CALL_LIST036 error, you can take the following steps:
  
  
  Check Scheduling Settings:
  
  Review the settings in the call list configuration to ensure that only one type of scheduling (either standard or advanced) is selected.
  Navigate to the relevant configuration settings in the SAP CRM system and adjust them accordingly.
  
  
  
  User Input Review:
  
  Ensure that the user is not selecting both standard and advanced scheduling options when creating or processing a call list.
  Provide training or guidelines to users on how to properly set up scheduling options.
  
  
  
  System Update:
  
  If the issue persists, check for any available updates or patches for your SAP CRM system that may address this error.
  Consult the SAP support portal or your system administrator for any known issues related to this error message.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for CRM call lists and scheduling to understand the expected configurations and settings.
  
  
  
  Contact SAP Support:
  
  If the problem cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. Provide them with details of the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific notes related to CRM_CALL_LIST036. These notes may provide additional insights or solutions.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to call list management and scheduling.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the CRM_CALL_LIST036 error effectively.