How To Fix CRM_CALL_LIST012 - Contact persons: missing parameter - relationship category range

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 012

• Message text: Contact persons: missing parameter - relationship category range

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST012 - Contact persons: missing parameter - relationship category range ?

  The SAP error message CRM_CALL_LIST012 indicates that there is a missing parameter related to the relationship category range for contact persons in the context of a CRM call list. This error typically arises when the system is unable to find the necessary relationship category that links the contact person to the business partner or organization.
  Cause:
  
  Missing Relationship Category: The relationship category that defines how the contact person is related to the business partner may not be defined in the system.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the system from recognizing the relationship category.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data records for the business partner or contact person.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the relationship categories.
  
  Solution:
  
  
  Check Relationship Categories:
  
  Go to the transaction code BP (Business Partner) and check the relationship categories defined for the business partner and contact person.
  Ensure that the necessary relationship categories are created and active.
  
  
  
  Maintain Relationship Categories:
  
  If the required relationship category is missing, you can create it using the transaction code BP or through the customizing settings in the CRM system.
  Navigate to SPRO > Customer Relationship Management > Master Data > Business Partner > Define Relationship Categories.
  
  
  
  Review Data:
  
  Check the master data for both the business partner and the contact person to ensure that all required fields are filled out correctly.
  Look for any inconsistencies or missing entries that could lead to this error.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and manage relationship categories. This can be checked with your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM call lists and relationship categories for any additional guidance or updates.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: BP (Business Partner), SPRO (Customizing)
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_CALL_LIST012 error message.