How To Fix CRM_CALL_LIST013 - Business partner &1 in target group &2 is flagged as deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 013

• Message text: Business partner &1 in target group &2 is flagged as deleted

What causes this issue?

Business partner &SYST-MSGV1& in target group &SYST-MSGV2& is flagged
as deleted.

System Response

The business partner will not be processed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST013 - Business partner &1 in target group &2 is flagged as deleted ?

  The SAP error message CRM_CALL_LIST013 indicates that a business partner (BP) is flagged as deleted in the context of a target group. This typically occurs in the SAP Customer Relationship Management (CRM) module when trying to perform operations involving a business partner that has been marked as deleted.
  Cause:
  
  Business Partner Deletion: The business partner you are trying to use in a target group has been flagged as deleted in the system. This could happen due to data maintenance activities where a business partner is no longer active or relevant.
  Data Integrity Issues: There may be inconsistencies in the data where the target group is still referencing a business partner that has been marked for deletion.
  Configuration Issues: Sometimes, the configuration settings in the CRM system may not allow for deleted business partners to be included in certain operations.
  
  Solution:
  
  
  Check Business Partner Status:
  
  Go to the transaction code BP (Business Partner) and search for the business partner in question.
  Check the status of the business partner to confirm if it is indeed flagged as deleted.
  
  
  
  Reactivate or Remove from Target Group:
  
  If the business partner should be active, you can reactivate it by changing its status.
  If the business partner is meant to be deleted, you should remove it from the target group to avoid this error.
  
  
  
  Update Target Group:
  
  If the target group is static, you may need to update it to exclude any deleted business partners.
  If it is dynamic, ensure that the selection criteria do not include deleted business partners.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no other inconsistencies in the business partner data or target group configurations.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and business partner management for any specific guidelines or updates that may pertain to this issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify business partner statuses.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to resolve the CRM_CALL_LIST013 error and ensure that your target groups are correctly configured without referencing deleted business partners.