How To Fix CRM_CALL_LIST005 - No calling hours maintained for business partner &1; check BP master data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 005

• Message text: No calling hours maintained for business partner &1; check BP master data

What causes this issue?

No call rules found for business partner.

System Response

The system cannot calculate planned call times for the required
business partner, as no calling hours are maintained in the business
partner master.

How to fix this error?

Maintain calling hours in the <DS:TRAN.BP>business partner master</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CALL_LIST005 - No calling hours maintained for business partner &1; check BP master data ?

  The SAP error message CRM_CALL_LIST005 indicates that there are no calling hours maintained for a specific business partner (BP) in the system. This error typically arises when trying to create or manage call lists or activities related to business partners in the SAP Customer Relationship Management (CRM) module.
  Cause:
  The primary cause of this error is the absence of defined calling hours for the business partner in question. Calling hours are essential for scheduling calls or activities, as they specify the times during which a business partner can be contacted.
  Solution:
  To resolve this error, you need to maintain the calling hours for the affected business partner. Here are the steps to do this:
  
  
  Access the Business Partner Master Data:
  
  Go to the transaction code BP (Business Partner) in the SAP GUI.
  Enter the business partner number that is causing the error.
  
  
  
  Edit the Business Partner:
  
  Select the appropriate role for the business partner (e.g., Customer, Vendor).
  Click on the "Edit" button to modify the details.
  
  
  
  Maintain Calling Hours:
  
  Navigate to the "Sales Area Data" or "General Data" tab, depending on your configuration.
  Look for the section related to "Calling Hours" or "Contact Information."
  Enter the appropriate calling hours for the business partner. This typically includes specifying the days of the week and the time ranges during which the business partner can be contacted.
  
  
  
  Save Changes:
  
  After entering the calling hours, save the changes to the business partner master data.
  
  
  
  Retry the Operation:
  
  After maintaining the calling hours, try to perform the operation that triggered the error again (e.g., creating a call list or scheduling an activity).
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the correct role is selected when maintaining the business partner data, as different roles may have different data requirements.
  User Authorizations: Make sure you have the necessary authorizations to edit business partner data.
  Documentation: Refer to SAP Help documentation for more details on maintaining business partner data and understanding the implications of calling hours in CRM.
  
  By following these steps, you should be able to resolve the CRM_CALL_LIST005 error and successfully manage your call lists and activities related to business partners in SAP CRM.