How To Fix CRM_CALL_LIST007 - No calling hours maintained for contact &1 of business partner &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CALL_LIST - Messages of Call List Management in CRM

• Message number: 007

• Message text: No calling hours maintained for contact &1 of business partner &2

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_CALL_LIST007 - No calling hours maintained for contact &1 of business partner &2 ?

  The SAP error message CRM_CALL_LIST007 indicates that there are no calling hours maintained for a specific contact person of a business partner. This error typically arises in the context of CRM (Customer Relationship Management) when trying to schedule calls or activities for a contact person.
  Cause:
  The primary cause of this error is that the system does not have defined calling hours for the specified contact person. Calling hours are essential for determining when a business partner can be contacted, and if they are not set up, the system cannot proceed with scheduling calls or activities.
  Solution:
  To resolve this error, you need to maintain the calling hours for the affected contact person. Here are the steps to do this:
  
  
  Access the Business Partner Master Data:
  
  Go to the transaction code BP (Business Partner) in SAP.
  Search for the business partner using the relevant criteria.
  
  
  
  Edit the Contact Person:
  
  Once you have located the business partner, navigate to the Contact Persons tab.
  Select the specific contact person for whom you want to maintain calling hours.
  
  
  
  Maintain Calling Hours:
  
  Look for the section related to Calling Hours or Contact Information.
  Enter the appropriate calling hours for the contact person. This typically includes specifying the days of the week and the time range during which the contact can be reached.
  
  
  
  Save Changes:
  
  After entering the calling hours, save the changes to the business partner master data.
  
  
  
  Retry the Operation:
  
  After maintaining the calling hours, try to perform the operation that triggered the error again (e.g., scheduling a call).
  
  
  
  Related Information:
  
  Business Partner Role: Ensure that the contact person has the correct role assigned that allows for the maintenance of calling hours.
  Authorization: Make sure you have the necessary authorizations to edit business partner data.
  Documentation: Refer to SAP Help documentation for more details on maintaining business partner data and calling hours.
  Customizing Settings: If calling hours are a critical part of your business process, consider reviewing the customizing settings in the CRM system to ensure that they align with your business requirements.
  
  By following these steps, you should be able to resolve the CRM_CALL_LIST007 error and successfully maintain calling hours for your contact persons.