How To Fix CRM_BUPA_CONSUMER403 - Start the report CRM_BUPA_REF_BP_ADAPT_CHANGES (distribute changes)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CONSUMER - Messages for Consumer BAPIs

• Message number: 403

• Message text: Start the report CRM_BUPA_REF_BP_ADAPT_CHANGES (distribute changes)

What causes this issue?

You have changed the reference business partner.
If you change sales-specific data for a reference business partner in
Service, the changes affect all consumers in Service because they are
linked to the changed data records by means of a link table.
In Sales, you must change each consumer individually since the data
records involved are independent of a reference.
You must run the report CRM_BUPA_REF_BP_ADAPT_CHANGES for each change
made to sales-area-relevant data for the reference business partner in
Service. This changes the sales-area-relevant data in SAP S/4HANA for
each affected consumer. The report is client-dependent.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute the report CRM_BUPA_REF_BP_ADAPT_CHANGES
Note that you should always check beforehand that the changed reference
business partner data in Service has also been successfully changed in
Sales.
<ZH>Note</>
The report could have a severe impact on performance and lead to runtime
problems.
Each consumer affected is distributed to Sales.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CONSUMER403 - Start the report CRM_BUPA_REF_BP_ADAPT_CHANGES (distribute changes) ?

  The SAP error message CRM_BUPA_CONSUMER403 indicates that there are changes in business partner data that need to be distributed, and it suggests that you should start the report CRM_BUPA_REF_BP_ADAPT_CHANGES to handle these changes.
  Cause:
  This error typically occurs in the SAP Customer Relationship Management (CRM) system when there are inconsistencies or pending changes in business partner data that have not been synchronized or distributed to the relevant systems. This can happen due to various reasons, such as:
  
  Data Changes: Changes made to business partner data that have not yet been processed or distributed.
  System Configuration: Issues with the configuration of the business partner distribution settings.
  Background Jobs: If the background jobs responsible for distributing changes are not running or have failed.
  Lock Entries: Lock entries in the database that prevent the processing of changes.
  
  Solution:
  To resolve the error, you should follow these steps:
  
  
  Run the Report:
  
  Execute the report CRM_BUPA_REF_BP_ADAPT_CHANGES. This report is designed to adapt and distribute changes in business partner data.
  You can run this report via transaction code SE38 or SA38 in the SAP GUI. Enter the report name and execute it.
  
  
  
  Check for Errors:
  
  After running the report, check for any error messages or logs that may indicate why the changes were not distributed initially.
  
  
  
  Review Background Jobs:
  
  Ensure that the background jobs responsible for business partner distribution are scheduled and running correctly. You can check this in transaction code SM37.
  
  
  
  Check Configuration:
  
  Review the configuration settings for business partner distribution in the CRM system. Ensure that the settings are correct and that the necessary distribution models are in place.
  
  
  
  Monitor Lock Entries:
  
  Use transaction code SM12 to check for any lock entries that may be preventing the processing of changes. If you find any locks that are no longer needed, you can delete them.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to business partner distribution for any specific guidance or troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SE38/SA38: To run reports.
  SM37: To monitor background jobs.
  SM12: To check and manage lock entries.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  
  
  Business Partner Configuration: Familiarize yourself with the configuration settings for business partners in SAP CRM, as this can help in understanding how data is managed and distributed.
  
  
  By following these steps, you should be able to resolve the CRM_BUPA_CONSUMER403 error and ensure that business partner changes are properly distributed.