How To Fix CRM_BUPA_CONSUMER402 - Changes to the reference business part. are not automatically distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CONSUMER - Messages for Consumer BAPIs

• Message number: 402

• Message text: Changes to the reference business part. are not automatically distributed

What causes this issue?

If you change sales-specific data of a reference business partner in
Service, the changes affect all consumer data records in Service. All
consumer data records are linked to the changed data record.
If these consumers are created in Sales as consumers (with the account
group that you use in Sales for consumers), they derive their data in
Sales from the reference customer.
Data changes regarding the reference business partner result in changed
reference customer data. Therefore, the data records of consumers in
both systems are identical.
If the consumers are created in SAP S/4HANA Sales as customers, they
have their own sales data. This data is not connected to any data
changes regarding the reference business partner.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CONSUMER402 - Changes to the reference business part. are not automatically distributed ?

  The SAP error message CRM_BUPA_CONSUMER402 indicates that changes made to a reference business partner (BP) are not automatically distributed to the related business partners. This can occur in scenarios where business partners are linked or have a reference relationship, and changes to the reference BP need to be propagated to the dependent BPs.
  Cause:
  
  Configuration Settings: The distribution settings for business partners may not be configured correctly. This can include settings related to the distribution model or the specific business partner roles.
  Change Type: The type of change being made to the reference business partner may not be set up to trigger automatic distribution. For example, certain fields or attributes may not be included in the distribution logic.
  Data Consistency: There may be inconsistencies or issues with the data that prevent the system from processing the distribution correctly.
  Authorization Issues: The user may not have the necessary authorizations to perform the distribution of changes.
  
  Solution:
  
  Check Configuration: Review the configuration settings for business partner distribution in the SAP system. Ensure that the distribution model is set up correctly and that the relevant business partner roles are included.
  Review Change Types: Verify the change types that are configured for the business partner. Ensure that the changes you are making are set to trigger distribution.
  Manual Distribution: If automatic distribution is not working, consider manually distributing the changes. This can often be done through transaction codes like BP (Business Partner) or using specific distribution reports.
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the distribution. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or notes related to business partner distribution for any specific guidance or known issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to business partner management, such as BP, BP_MONITOR, and BUPA_COCKPIT.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making changes to configuration or settings, perform tests to ensure that the distribution of changes is functioning as expected.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.