How To Fix CRM_BUPA_CONSUMER404 - The template assigned to the reference BP does not affect consumers

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CONSUMER - Messages for Consumer BAPIs

• Message number: 404

• Message text: The template assigned to the reference BP does not affect consumers

What causes this issue?

When sales data is changed for the reference business partner in
Service, these changes apply to all consumers in Service.
However, if the reference business partner is using a template, the data
referenced in this manner does not apply to consumers.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to use the sales data within a template that is assigned to
a reference business partner, the data must first be converted to the
reference business partner's own data.
Note that reference business partner data converted in this way only
applies to new consumers created as of this point, but not to those
which already exist.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CONSUMER404 - The template assigned to the reference BP does not affect consumers ?

  The SAP error message CRM_BUPA_CONSUMER404 indicates that there is an issue with the Business Partner (BP) template assigned to a reference Business Partner (BP) in the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the template assigned to the reference BP does not affect consumers, which means that the configuration of the Business Partner is not suitable for consumer-related transactions.
  Cause:
  
  Incorrect Template Assignment: The Business Partner template assigned to the reference BP may not be configured to handle consumer data. This can happen if the template is intended for business partners that are not consumers (e.g., organizations or other types of entities).
  Configuration Issues: The configuration settings for the Business Partner templates may not be set up correctly to include consumer-related attributes or functionalities.
  Reference BP Type: The reference BP type may not be compatible with consumer transactions, leading to this error when trying to process consumer-related data.
  
  Solution:
  
  
  Check Template Assignment:
  
  Go to the Business Partner transaction in SAP (e.g., transaction code BP).
  Verify the template assigned to the reference BP. Ensure that it is a consumer template that is designed to handle consumer-related data.
  
  
  
  Change Template:
  
  If the assigned template is incorrect, change it to a suitable consumer template. You can do this by editing the Business Partner and selecting the appropriate template that supports consumer attributes.
  
  
  
  Review Configuration:
  
  Check the configuration settings for Business Partner templates in the SAP Customizing Implementation Guide (IMG). Navigate to:
  
  Customer Relationship Management -> Master Data -> Business Partner -> Define Business Partner Roles and ensure that the roles and templates are correctly set up for consumer BPs.
  
  
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to Business Partner configuration to ensure that all necessary settings are in place for consumer handling.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error is resolved and that the Business Partner can now be processed as a consumer.
  
  
  
  Related Information:
  
  Business Partner Roles: Understand the different roles that can be assigned to Business Partners and how they affect the processing of consumer data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on Business Partner configuration.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that the Business Partner is correctly configured for consumer-related transactions.