How To Fix CRM_BUPA_CLEARING044 - Account with Source status has provisional patient data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 044

• Message text: Account with Source status has provisional patient data

What causes this issue?

You want to merge two accounts as follows:
One account has provisional patient data, the status of which is
<LS>Source</>.
The other account has either patient data or provisional patient data,
or has neither patient data nor provisional data, the status of which is
<LS>Master</>.
However, this is not possible. You cannot merge an account that has
provisional patient data with accounts that have either provisional
patient data or patient data. You can, however, merge an account that
has provisional patient data with accounts that have neither patient
data nor provisional patient data. The status of the account with
provisional patient data must be <LS>Master</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING044 - Account with Source status has provisional patient data ?

  The SAP error message CRM_BUPA_CLEARING044 indicates that there is an issue with a business partner account that has provisional patient data associated with it. This error typically arises in the context of SAP Customer Relationship Management (CRM) and is often related to the management of business partner data, particularly in healthcare scenarios where patient information is involved.
  Cause:
  The error occurs when you attempt to perform an operation (such as clearing or processing) on a business partner account that has a "Source" status and contains provisional patient data. This means that the account is not in a finalized state, and the system is preventing further actions until the provisional data is resolved.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check the Business Partner Data:
  
  Navigate to the business partner in question and review the associated patient data.
  Ensure that all necessary information is complete and accurate.
  
  
  
  Finalize Provisional Data:
  
  If the patient data is provisional, you may need to finalize or confirm this data. This could involve completing any required fields or processes that transition the data from provisional to finalized status.
  
  
  
  Review Status:
  
  Check the status of the business partner account. If it is in a "Source" status, you may need to change it to a different status that allows for the operation you are trying to perform.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources specific to your version of SAP CRM for detailed instructions on handling business partner data and statuses.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration and business processes.
  
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP CRM, including the different statuses and data types associated with them.
  Patient Data Handling: Familiarity with how patient data is processed and managed within the SAP system, especially in healthcare-related modules.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or knowledge base articles that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to address the CRM_BUPA_CLEARING044 error and proceed with your operations in SAP CRM.