How To Fix CRM_BUPA_CLEARING042 - You cannot merge accounts connected with patients in the same institution

CRM_BUPA_CLEARING042 - Overview

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 042

• Message text: You cannot merge accounts connected with patients in the same institution

What causes this issue?

The accounts that you want to merge are connected with patients that
exist in the same institution. You cannot merge such accounts by
creating a data cleansing case.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can merge the patients that the accounts are connected with in your
SAP ERP system first. Then the accounts are merged automatically in the
background in your SAP CRM system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING042 - You cannot merge accounts connected with patients in the same institution ?

  The SAP error message CRM_BUPA_CLEARING042 indicates that there is an issue with merging business partner accounts that are associated with patients within the same institution. This error typically arises in the context of SAP Customer Relationship Management (CRM) or SAP Healthcare modules, where patient data is managed.
  
  Cause:
  The error occurs because the system has restrictions in place to prevent the merging of accounts that are linked to patients in the same institution. This is likely due to regulatory, compliance, or data integrity reasons, as merging accounts could lead to loss of critical patient information or violate privacy regulations.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review Account Connections: Check the accounts you are trying to merge. Ensure that they are not linked to the same patient or institution. If they are, you will need to handle them separately.
  
  
  Separate Patient Accounts: If the accounts are indeed connected to patients in the same institution,