How To Fix CRM_BUPA_CLEARING043 - Status of the account with (provisional) patient data must be Master

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 043

• Message text: Status of the account with (provisional) patient data must be Master

What causes this issue?

You want to compare two accounts as follows:
One account has either patient data or provisional patient data, the
status of which is <LS>Source</>.
The other account has neither patient data nor provisional patient data,
the status of which is <LS>Master</>.
However, this is not possible.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You set the status of the account with patient data or provisional
patient data as Master.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING043 - Status of the account with (provisional) patient data must be Master ?

  The SAP error message CRM_BUPA_CLEARING043 indicates that there is an issue with the status of an account that contains provisional patient data. Specifically, the error states that the status of the account must be set to "Master" in order to proceed with the operation you are attempting.
  Cause:
  This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Healthcare modules when:
  
  An account (business partner) is in a provisional state, meaning it is not fully activated or finalized.
  The system requires that the account be in a "Master" status to perform certain operations, such as billing, clearing, or other transactional processes.
  
  Solution:
  To resolve this error, you need to change the status of the account from provisional to Master. Here are the steps you can take:
  
  
  Access the Business Partner (BP) Transaction:
  
  Go to the transaction code for managing business partners (e.g., BP).
  
  
  
  Find the Business Partner:
  
  Search for the business partner associated with the provisional patient data that is causing the error.
  
  
  
  Change the Status:
  
  Open the business partner details and look for the status field.
  Change the status from "Provisional" to "Master." This may involve completing any required fields or ensuring that all necessary data is filled out.
  
  
  
  Save Changes:
  
  After making the changes, save the business partner record.
  
  
  
  Retry the Operation:
  
  Once the status has been updated, retry the operation that initially triggered the error.
  
  
  
  Related Information:
  
  Business Partner Roles: Ensure that the business partner has the correct roles assigned, as certain roles may be required for specific operations.
  Data Completeness: Check that all mandatory fields for the business partner are filled out correctly, as incomplete data can sometimes prevent the status from being updated.
  Authorization: Ensure that you have the necessary authorizations to change the status of business partners in the system.
  Consult Documentation: If you continue to experience issues, refer to SAP documentation or consult with your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully update the account status.