How To Fix CRM_BUPA_CLEARING046 - Client-Specific patient identification is enabled in your SAP ERP system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BUPA_CLEARING - Cleansing Tool: Cleansing of Service-Specific References

• Message number: 046

• Message text: Client-Specific patient identification is enabled in your SAP ERP system

What causes this issue?

You want to merge accounts that you have selected. However, this is not
possible because client-specific patient identification is enabled in
your SAP ERP system.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system terminates the merging process.

How to fix this error?

You can trigger the merging of the accounts from SAP ERP only. When you
merge the patients with which the accounts are connected in SAP ERP, the
accounts are merged in the background in SAP CRM automatically.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BUPA_CLEARING046 - Client-Specific patient identification is enabled in your SAP ERP system ?

  The SAP error message CRM_BUPA_CLEARING046 indicates that client-specific patient identification is enabled in your SAP ERP system, which can lead to issues when trying to process certain operations related to business partners, particularly in the context of healthcare or patient management.
  Cause:
  The error typically arises when there is a mismatch or conflict in the configuration settings related to patient identification. Specifically, it suggests that the system is set up to require unique patient identifiers that are specific to each client, but the operation being performed does not comply with this requirement.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Navigate to the configuration settings in your SAP system related to business partner management and patient identification.
  Ensure that the settings for client-specific patient identification are correctly configured according to your business requirements.
  
  
  
  Review Business Partner Data:
  
  Verify that the business partner data being processed complies with the client-specific identification requirements.
  Ensure that all necessary identifiers are provided and are unique to the client.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help notes related to business partner management and patient identification for specific guidelines on how to configure and manage these settings.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as there may be fixes or enhancements related to this error in newer versions.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  
  
  Related Information:
  
  Business Partner Management: Understanding how business partners are managed in SAP, especially in healthcare scenarios, is crucial. Familiarize yourself with the relevant transaction codes and configuration paths.
  Patient Identification: Learn about the importance of unique patient identifiers in healthcare systems and how they are implemented in SAP.
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide additional context and solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.