How To Fix CRM_BSP_PSOB028 - Selected payment method &1 does not require a SEPA mandate ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PSOB - Messages for Contract Object

• Message number: 028

• Message text: Selected payment method &1 does not require a SEPA mandate ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PSOB028 - Selected payment method &1 does not require a SEPA mandate ID ?

  The SAP error message CRM_BSP_PSOB028 indicates that the selected payment method does not require a SEPA mandate ID. This typically occurs in the context of payment processing within the SAP Customer Relationship Management (CRM) system, particularly when dealing with SEPA (Single Euro Payments Area) transactions.
  Cause:
  
  Payment Method Configuration: The payment method selected for the transaction is configured in such a way that it does not require a SEPA mandate ID. This could be due to the nature of the payment method itself (e.g., credit card payments, direct debit methods that do not require a mandate).
  Mandate Management Settings: The settings in the SAP system regarding mandate management may not align with the selected payment method.
  Transaction Type: The type of transaction being processed may not necessitate a SEPA mandate, leading to this error when the system expects one.
  
  Solution:
  
  
  Check Payment Method Configuration:
  
  Go to the configuration settings for payment methods in your SAP system.
  Verify if the selected payment method is indeed set up to require a SEPA mandate ID. If it should require one, you may need to adjust the configuration.
  
  
  
  Change Payment Method:
  
  If the selected payment method does not require a SEPA mandate ID, consider changing to a payment method that does if the transaction requires it.
  
  
  
  Review Mandate Management Settings:
  
  Check the settings related to mandate management in your SAP system. Ensure that they are correctly configured to reflect the requirements of the payment methods being used.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to payment processing and SEPA mandates to ensure compliance with the necessary requirements.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and settings, consider reaching out to SAP support for further assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  
  
  Related Information:
  
  SEPA Mandate: A SEPA mandate is a document that authorizes a creditor to collect payments from a debtor's bank account. It is essential for direct debit transactions within the SEPA zone.
  Payment Methods in SAP: Different payment methods have different requirements and configurations. Understanding these can help in troubleshooting issues related to payment processing.
  SAP Notes and Knowledge Base: Check for any relevant SAP Notes or articles that may address this specific error message or provide additional context.
  
  By following these steps, you should be able to resolve the error and ensure that your payment processing aligns with the necessary requirements.