How To Fix CRM_BSP_PSOB023 - Dunning procedure &1 is not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_BSP_PSOB - Messages for Contract Object

• Message number: 023

• Message text: Dunning procedure &1 is not defined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_BSP_PSOB023 - Dunning procedure &1 is not defined ?

  The SAP error message CRM_BSP_PSOB023 indicates that a dunning procedure is not defined for the specified context in the SAP system. This error typically arises in the context of customer relationship management (CRM) when trying to process dunning (the process of communicating with customers to ensure the collection of payments).
  Cause:
  
  Missing Dunning Procedure: The most common cause is that the dunning procedure has not been defined in the system for the specific business partner or customer account.
  Configuration Issues: There may be configuration issues in the dunning settings or the dunning procedure may not be assigned correctly to the customer account.
  Incorrect Business Partner Role: The business partner may not have the correct role assigned that is required for dunning.
  Data Inconsistencies: There could be inconsistencies in the data related to the customer or the dunning procedure.
  
  Solution:
  
  
  Define Dunning Procedure:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Dunning > Define Dunning Procedures.
  Ensure that the dunning procedure you are trying to use is defined and configured correctly.
  
  
  
  Assign Dunning Procedure:
  
  Ensure that the dunning procedure is assigned to the relevant customer accounts or business partners.
  You can do this by going to the customer master data (transaction code XD02 for general data or FD02 for company code data) and checking the dunning information.
  
  
  
  Check Business Partner Roles:
  
  Verify that the business partner has the correct roles assigned that allow for dunning processing.
  You can check this in the business partner transaction (transaction code BP).
  
  
  
  Review Configuration:
  
  Check the configuration settings for dunning in the system to ensure that all necessary parameters are set correctly.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no discrepancies in the customer or dunning data.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SPRO for configuration.
  XD02 or FD02 for customer master data.
  BP for business partner maintenance.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring dunning procedures and managing customer accounts.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  By following these steps, you should be able to resolve the error message CRM_BSP_PSOB023 and ensure that the dunning procedures are correctly defined and assigned in your SAP system.